Last updated: 13 September 2026
How Aimwise subscriptions renew, how to cancel one, and when you get your money back.
Pro ($19/month) and Elite ($39/month) are recurring monthly subscriptions billed through Stripe. They renew automatically each month at the then-current price until you cancel. There is no fixed term and no cancellation fee.
Run /subscribe in Discord and follow the link to the Stripe billing portal, where you can cancel in a couple of clicks. If you cannot reach the portal, open a ticket in the Discord server and we will cancel it for you.
Cancelling stops the next renewal. Your plan stays active until the end of the period you have already paid for, and your match history is not deleted when you cancel — you drop back to the free tier and keep your data.
We handle refunds case by case, and we are not difficult about it. Open a ticket in the Discord server and say what went wrong.
We will normally refund you in full when:
We will not normally refund a period you used as intended simply because you did not like the coaching reads, or because the reads did not improve your rank. Read the AI-generated content section of the Terms before subscribing — the reads are statistical commentary, and no outcome is promised.
Approved refunds are returned to your original payment method through Stripe, normally within 5 to 10 business days depending on your bank.
If you are a consumer in the UK or the EEA, you have a statutory right to withdraw from a distance contract within 14 days, without giving a reason.
Because Aimwise is digital content supplied immediately, that right ends once supply has begun with your consent — and by running a review on a paid plan you are asking us to begin supply immediately and acknowledging that you lose the right of withdrawal at that point. If you have subscribed but not yet used a paid review, your 14-day right is intact: open a ticket and we will cancel and refund in full.
If a renewal payment fails, Stripe may retry it. While payment is outstanding we may downgrade your account to the free tier. Your history is not deleted; paid features resume when payment succeeds.
If we change the price of a plan, we will give you notice before it applies to your renewal, and you may cancel before the new price takes effect.
If we suspend or terminate your account for a reason that is not your fault, we will refund the unused portion of the period you have paid for. If we terminate it because you breached the Acceptable Use policy, no refund is due.
If something has gone wrong with a payment, please open a ticket first — we can almost always resolve it faster than a chargeback can. We may suspend accounts with an unresolved chargeback until the dispute is settled.
All billing questions go to a ticket in the Discord server.